Brand Return Terms
Belcopia Bikes carries products from several authorized manufacturers. Each brand sets its own return window, restocking fee and return shipping fee. This page is your quick reference for the terms that apply to your purchase. The full wording, quoted from each maker's own policy, is in our Return Policy.
For all returns, start by emailing support@belcopia.com. Do not ship anything back without written authorization.
⚠️ Brands With Short Windows or High Fees
The following brands have return windows shorter than 30 days, or fees well above the others. If you bought from one of these brands, read the details before starting a return.
Eunorau: 7 Day Window
You have 7 calendar days from delivery to request a return and ship the bike back. It must be 100% new and resellable, which means never assembled, ridden or used, and complete with its manuals, accessories and original packaging. If you return it for your own reasons, the cost of shipping it back to Eunorau's US warehouse comes out of your refund. If Eunorau sent the wrong item, or the bike arrived damaged or defective, you get a full refund. There is no restocking fee. Please don't refuse the delivery: accept it, then email support@belcopia.com right away with photos or video of any damage.
79Bike: 14 Day Window
You have 14 days from delivery to request a return. The bike must be unused, in the same condition you received it and in its original packaging, so keep the packaging for at least 2 weeks. If you return it for your own reasons, you pay return shipping, and your refund is less any delivery fees. If it arrived damaged or wrong, you don't pay shipping. A bike returned in a different condition may be refused or charged for loss in value, usually around 15%. Canceling before the order ships carries a 3% fee, and canceling or refusing delivery after it ships carries a 10% restocking and processing fee. Accessories are final sale. Report shipping damage to support@belcopia.com within 3 days of delivery, with photos or video. Every return must be approved by Belcopia Bikes first.
Ausom: 14 Day Window
You have 14 days from delivery to request a return. Products must be returned in their original packaging with all accessories and manuals. Used items cannot be returned, except in cases of breakage or malfunction. If you return an item for personal reasons, return shipping is the customer's responsibility; if it has a manufacturing defect or was damaged in transit, Ausom pays return shipping. Report shipping damage within 14 days of delivery.
Solé Bicycles: 14 Days for a Refund, 30 for Store Credit
Solé counts from the day you ordered, not the day the bike arrived. Within 14 days you can get a full refund if the bike is unused, unridden and packed in its original box like new; otherwise you get store credit. From day 15 to day 30 the return is for store credit after Solé's technicians inspect the bike, and a bike that has been used, marked, scratched or damaged gets a partial refund. Return shipping is $60 per bike, or $150 for electric and 3 speed bikes, and $15 to $60 for accessories. All sale items are final sale. If your bike arrives damaged you don't have to return it: email support@belcopia.com with your order number and a picture of the damaged parts and we'll send new parts. Report damaged, missing or wrong items within 30 days of placing your order.
Velowave: 14 Day Window
You have 14 days from delivery to request a return, and a return isn't approved until you get written confirmation and return instructions. A new, unused bike must show 0 miles on the odometer and come back with its charger, keys, hardware and manuals, in the original packaging whenever possible. Return shipping of $240 per bike comes out of your refund, and there is no restocking fee. A used bike with fewer than 20 miles and no damage may also be returned, but return shipping and a restocking fee of 50% of the purchase price come out of the refund. Accessories and parts must be new, unopened and sealed, and $15 return shipping comes out of the refund. Batteries, special order, final sale and gift orders can't be returned. If the bike arrives damaged, or something is missing or wrong, email support@belcopia.com within 7 days of delivery with photos or video.
Magicycle: 15 Day Window
You have 15 days from delivery to request a return on an electric bike. Accessories have a 7 day window only. A 10% processing fee applies to returns that are not about a quality issue, and return shipping is $200 per bike ($499 in Canada). Magicycle can send a return label and have its carrier collect the bike, or you can arrange the shipment yourself. The bike must be unused, in its original packaging, with less than 10 miles on the display. Report shipping damage within 7 days of receipt.
Rambo Bikes: 16 Day Window
You have 16 days from delivery to request a return. No restocking fee applies if the bike comes back in like new condition with 10 miles or less on the odometer, in its original box with every component. You pay the return shipping; Rambo does not provide prepaid labels. Each customer is eligible for one return per calendar year. Accessories carry a 20% restocking fee plus shipping.
Bakcou: 30 Day Window, High Fees
Bakcou gives you 30 days from delivery, but the fees are high: a 15% restocking fee plus a $300 return shipping fee on every approved return. The bike must be in new condition with less than 10 miles on the odometer. A return approved after 30 days carries a 25% restocking fee, and approval is rare. eMoto models cannot be returned, and each customer gets one return per year.
Cyrusher Sports: 30 Day Window, 10% Deduction Plus Shipping Both Ways
You have 30 days from delivery to request a return. The bike must have less than 10 miles on the odometer, show no signs of use, and go back in its original packaging with everything that came in the box, including the battery, keys, charger and hardware. Any warranty issue has to be resolved before a return is processed, and a bike registered in your name cannot be returned. On a change of mind return you pay the shipping both ways, which comes out of the refund, and Cyrusher deducts a further 10% of the whole order. Keep the box for at least 30 days; a replacement box from Cyrusher costs up to $90. Accessories and parts can be returned within 30 days if sealed and unopened, with a 25% restocking fee and shipping both ways deducted. Batteries, special orders, sale items and gifted orders cannot be returned. If the bike arrives damaged, send photos or video to support@belcopia.com right away; a report made more than 3 days after delivery is more likely to be rejected by the carrier.
All Current Brands: Return Terms at a Glance
This table is updated whenever a brand is added to or removed from the Belcopia Bikes storefront.
| Brand | Return Window | Restocking Fee | Est. Return Shipping |
|---|---|---|---|
| 79Bike | 14 days from delivery | About 15% if returned in a different condition; 10% if canceled or refused after shipping | Customer pays (no charge if it arrived damaged or wrong); accessories are final sale |
| Ausom | 14 days from delivery | None | Customer pays (Ausom pays for defects or transit damage) |
| Bakcou | 30 days from delivery | 15% (25% if a return is approved after 30 days) | $300 per return |
| Cyrusher Sports | 30 days from delivery | 10% of the whole order (25% on accessories and parts) | Customer pays shipping both ways, taken from the refund |
| Eunorau | 7 calendar days from delivery | None | Customer pays (full refund if wrong item, defective or damaged in shipping) |
| Magicycle | 15 days from delivery (accessories 7 days) | 10% processing fee on non quality returns | $200 per bike, taken from the refund ($499 in Canada) |
| Philodo Bikes | 30 days to apply, from receipt | None stated | Free within 30 days; $150 per bike after that ($50 for a motor, wheel or battery) |
| Rambo Bikes | 16 days from delivery | None on bikes in like new condition with 10 miles or less; 20% on accessories | Customer pays |
| Solé Bicycles | 14 days from the order date for a full refund; days 15 to 30 for store credit | None stated (sale items are final) | $60 per bike; $150 for electric and 3 speed bikes; $15 to $60 for accessories |
| State Bicycle Co. | 30 days from receiving the order | Up to 25% for damage from poor repacking; 25% on Pro Deal and third party site orders | $45 per bike, $19.99 wheels and frames, $9.99 other items (prepaid label) |
| Vanpowers | 30 days from receipt | None | Customer pays, unless the return is Vanpowers' fault (wrong item or quality issue) |
| Velowave | 14 days from delivery | None on unused bikes at 0 miles; 50% of the purchase price on used bikes under 20 miles | $240 per bike, taken from the refund ($15 for accessories and parts) |
Don't see your brand listed? Email support@belcopia.com and we'll confirm the exact terms for your purchase.
Contact Us
Belcopia Bikes
Email: support@belcopia.com
Phone: (718) 808-6415
Hours: Monday to Friday, 9:00 AM to 5:00 PM ET
